Privacy Policy

1. Information We Collect

When you place an order or contact us, we collect:

• Your name, email address, and shipping address
• Order details (products purchased, amount paid)
• Payment information (processed securely by Shopify — we never see your full credit card number)
• Communication history if you contact us

2. How We Use Your Information

We use your information solely to:

• Process and ship your orders
• Communicate about your order status
• Respond to your questions and support requests
• Send order confirmations and shipping updates
• Improve our website and product offerings

3. Payment Processing

All payments are processed through Shopify Payments. We do not store, access, or have visibility into your full credit card information. Shopify is PCI DSS Level 1 compliant — the highest standard for payment security.

4. Data Sharing

We do not sell, rent, or trade your personal information. We share data only with:

• Shopify — our e-commerce platform (order processing, checkout)
• Shipping carriers — USPS, UPS (name and address for delivery)
• Legal obligations — if required by law or to protect our rights

5. Cookies & Analytics

We use cookies essential for the functioning of our website (such as session cookies for checkout). We may use Google Analytics to understand how visitors interact with our site. You can disable cookies in your browser settings at any time.

6. Data Retention

We retain your order information for as long as needed to fulfill your order, provide customer support, and comply with legal obligations (typically 7 years for tax purposes). You can request deletion of your personal data at any time by contacting us.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of any inaccurate data
• Request deletion of your data (subject to legal requirements)
• Opt out of marketing communications

8. Contact

For privacy-related questions, contact us at support@directdiscountdrop.com.