Returns & Refunds

Our Policy

We stand behind every product we sell. If you're not satisfied, request a return within 30 days of delivery. No restocking fees.

Changed your mind?

Request a return within 30 days of delivery. Items must be unused and in their original condition. Return shipping is the customer’s responsibility.

Damaged, defective, or incorrect item?

Contact us within 7 days of delivery. We’ll cover return shipping and arrange a refund or replacement.

Notes

• ▸ No restocking fees.
• ▸ Original shipping charges are non-refundable for change-of-mind returns.

How to Start a Return

1. 1
   Contact Us

   Email support@directdiscountdrop.com with your order number and reason for return.

2. 2
   Get Instructions

   We'll confirm eligibility and send return instructions, including the designated return address when a return is required.

3. 3
   Refund

   Once we receive and inspect the item (when applicable), we'll process your refund. Refunds go back to your original payment method.

Refund Timeline

• ▸
  Returns requiring the item to be sent back: Refunds are initiated within 3–5 business days after the item is received and inspected.
• ▸
  Approved refunds that do not require a return: Refunds are initiated within 3–5 business days after approval.
• ▸
  Payment processing: Bank or credit card processing time is separate and determined by your payment provider.